Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
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- MMThis is a AAA agency.Marcia M., Milwaukee, Wisconsin
- SNCarol is very experienced, and knowledgeable about all types of insurance. You...Susan N., Milwaukee, Wisconsin
“Carol is very experienced, and knowledgeable about all types of insurance. You never feel rushed when working with Carol to get a quote. She makes suggestions for what she thinks is the best coverage for you, but she isn’t pushy about selling any policies. Carol takes time to explain what everything means on your insurance quote and allows time to ask questions. I appreciate knowing I have an insurance agent who is working for me and not for an insurance company.”
- JSI have fairly complex personal insurance needs with 2 houses, 3 cars and 2...Jon s., Milwaukee, Wisconsin
“I have fairly complex personal insurance needs with 2 houses, 3 cars and 2 boats. Carol Stearns did a quote for me that came in $600 cheaper than my current coverage. She was personable, responsive, complete, and detailed. The application process was entirely on line and easy to do. I would highly recommend Carol to help anyone with their personal insurance needs.”
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- WBI was one of those naysayers that thought I had the best insurance. Boy was I...William B., Milwaukee, Wisconsin
“I was one of those naysayers that thought I had the best insurance. Boy was I wrong. Carol went through my current insurance programs with me and I was amazed at how thorough she was. Her expertise was exceptional and the savings showed it. I look forward to a long and lasting relationship. You should too!”
- My experience with APECS and Carol Stearns has been simply outstanding. Her...Lloyd L., Milwaukee, Wisconsin
“My experience with APECS and Carol Stearns has been simply outstanding. Her knowledge and attentive service has given me a sense of comfort that I have seldom felt within the insurance sector.”
- We've had nothing but good experiences in dealing with Carol. She is always...Dan C., Milwaukee, Wisconsin
“We’ve had nothing but good experiences in dealing with Carol. She is always easy to get ahold of, either has a ready answer to our questions or gets back to us with one right away, and is just a real pleasure to work with. Thank you!”
- RSShe went out of her way to help me and I am so grateful.Rebecca S., Milwaukee, WI
“I own a small business and when I met Carol I had been with my previous agent for 15 years. I trusted that she was getting me the best rates. Boy, was I wrong! Carol wrote up a side by side comparison of my then policies and what she could offer me. Apecs gave me more coverage for almost half the price! So then you may be thinking “you get what you pay for” and that I may be in trouble. No. Two weeks after signing with them I had my catalytic converters stolen off two vehicles. They were replaced within a week. I had a fire because of some idiot in my building–taken care of again–Immediately. I also ran into a car with a Uhaul. Again, taken care of. Then I had a tree fall on my truck two weeks after buying it–taken care of again. No issues. But the thing that gets me the most is that when I had an issue which my insurance wouldn’t pay (a mechanic causes damage to my vehicle), Carol listened to my venting, advised me as to how to deal with it. Without her help, I would’ve been stuck paying a $7000 repair or having to sue the guy. She went out of her way to help me and I am so grateful. She knows what she is doing, got me great rates with phenomenal coverage. I feel well taken care of by Carol and her staff at Apecs and tell anyone I can about her.”
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- Carla B., Milwaukee, Wisconsin
“I would like to share a true story of my experience of obtaining Car Ins. noting the sharp contrast in customer service etiquette between an agency and a husband and wife small business team.
I recently obtained a used car and was simply looking to replace the same exact coverage I had on my previous car.
I initiated 4 calls over the coarse of a week to an agency. The assigned agent didn’t listen to what I was specifically asking for, used language that was confusing, and repeatedly added coverages and costs I had already made clear I wasn’t interested in. He didn’t keep his word about sending a quote, twice , and I received at least 4 different excuses form the receptionist. It was frustrating, time consuming, and the needless conversation and redirecting exhausted my patience.
After a week of this, and still no Car Ins.coverage, I felt very disappointed and began to browse online for a different agency and agent. I saw the ad for APECS Insurance Agency, and choose that one for 2 simple reasons, it is located close to where I live, and the agent looked friendly. I called on a Saturday, thinking I would just leave a message, hoping to have some follow up on Monday. I left a message at 11:19 am, and within an hour and a half a friendly fella, John Stearns returned my call, assured me he could help and was willing to get started immediately. He listened to my insurance needs, offered some insights, I listened, and decided to stick with my original plan. He obliged that request in a respectful, friendly manner, bundled it with my Renters Ins., and wrote it up. He said that he would email the signature portion to get the Car Ins, activated that very same day.
He did what he said he would do from start to finish in less than 3 hours on a beautiful Saturday afternoon. That is Great service!
John explained everything in an understandable, non pressured, and courteous manner.
I felt his service was truly exceptional and I would highly recommend this husband and wife small business team. I give them 10 stars, ***** for John and ***** for Carol.
It was so refreshing to do business and speak with a competent, courteous, friendly human being.”